The WORKFLOW describes the lifecycle of articles and documents and thus also the business process in which these objects are created, checked and changed. Different objects can go through different processes and, depending on the processing status or state, the objects can be transferred to different subsequent states. Depending on the relevance of a decision, the approval of one or more users is required.
WORKFLOW is a key element for quality assurance and the ability of managers at all levels to make quick and accurate decisions. It ensures that rules are followed and mistakes avoided.